Privacy Policy

Serenique Estates Privacy Policy (UK)

Serenique Estates is committed to respecting your privacy and protecting your personal information. This policy explains how we collect, use and safeguard your data when you interact with us as a customer, tenant, landlord, contractor or website visitor.

By using our services, you agree to this Privacy Policy.

Who We Are

Serenique Estates
Property management and serviced accommodation provider
Email: info@sereniqueestates.com

We are the data controller responsible for your personal information under UK data protection law, including the Data Protection Act 2018 and UK GDPR.

Information We Collect

We may collect the following types of information:

Personal Information

Information that identifies you, such as:

  • Full name
  • Postal address
  • Email address
  • Telephone number
  • Proof of identity such as passport or driving licence for verification or tenancy checks
  • Payment details and billing information
  • Emergency contact details

Technical and Usage Information

Collected automatically when you use our website or digital services:

  • IP address
  • Browser and device information
  • Website pages visited and navigation patterns
  • Cookies and similar tracking tools

Sensitive Information

Collected only when absolutely necessary and with your explicit consent:

  • Accessibility requirements
  • Criminal history checks where legally required

How We Collect Information

We collect information through:

  • Forms and documents completed during booking or tenancy processes
  • Direct communication by phone, email or text message
  • Website interactions and online submissions
  • Trusted third parties such as referencing agencies, landlords or service providers

How We Use Your Information

We only use your information when we have a lawful basis to do so, including:

  • Managing enquiries, bookings, tenancy and accommodation arrangements
  • Communicating important updates about your stay or property
  • Verifying identity and preventing fraud
  • Complying with legal and insurance requirements
  • Improving the safety, quality and performance of our services
  • Providing customer support
  • Conducting data analysis and business reporting
  • Sending marketing updates where you have given consent

We do not sell personal data to any third party.

Sharing Your Information

We may share your information with trusted partners where necessary and legally permissible, including:

  • Property owners and landlords
  • Maintenance, cleaning and safety contractors
  • IT and booking platform providers
  • Professional advisers such as solicitors and accountants
  • Regulatory authorities where required

All third parties are required to handle your information securely and only for the intended purpose.

Data Retention

We retain your data only for as long as reasonably necessary to fulfil the purposes for which it was collected, or as required by law.

When it is no longer needed, data is securely deleted or anonymised.

Data Security

We apply appropriate technical and organisational measures to protect your personal data.
While we take great care to safeguard it, no security system is entirely impenetrable.
Please contact us immediately if you believe your information may be at risk.

Your Rights

Under UK GDPR, you have the right to:

  • Access the data we hold about you
  • Request corrections to inaccuracies
  • Request deletion where data is no longer required
  • Restrict or object to certain processing
  • Withdraw consent at any time (where consent applies)
  • Request transfer of your data to another provider

To exercise your rights, contact us at: info@sereniqueestates.com

We will respond within legal timeframes.

Cookies

We use cookies on our website to enhance your browsing experience and to help us improve our services.
You may control or disable cookies via your browser settings.

Changes to This Policy

We may update this Privacy Policy from time to time.
The most up to date version will always be available on our website.
Your continued use of our services means you agree to these updates.

Contact Us

If you have any questions about this Privacy Policy or how your information is handled, please contact:

Email: info@sereniqueestates.com  
Address: 71-75 Shelton Street, Covent Garden, London, United Kingdom, WC2H 9JQ

Last updated: [27/10/25]